Shipping policy
Shipping PolicyThank you for visiting and shopping at E. M. Supplies.
The following are the terms and conditions that constitute our Shipping Policy.
Order Processing Time
- Processing Windows: All orders are processed within [e.g., 2–3 business days].
- Schedule: Orders are not processed, shipped, or delivered on weekends or holidays.
- Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:
- Standard Shipping: [3–7 business days]
- Expedited Shipping: [1–3 business days]
Please note: Delivery delays can occasionally occur due to carrier issues or peak seasonal volumes.
Shipment Confirmation & Order TrackingTracking Email: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Activation: The tracking number will become active within [e.g., 24 hours] of the email being sent.
Customs, Duties, and Taxes E. M. Supplies is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Lost Packages
Reporting Window: If you receive your order damaged, or if it is lost in transit, please contact our support team at Mell.steininger@gmail.com within within 7 days of the delivery date or estimated delivery date.
Process: Please save all packaging materials and damaged goods before filing a claim. Include your order number and photos of the damage so we can help resolve the issue as quickly as possible.